Aurema Privacy Policy

If you are visually impaired, have another disability, or need support in other languages, you may access this Privacy Policy by emailing us at privacy@aurema.com

At Aurema, our company values include putting members first. We are committed to protecting and respecting your privacy in connection with your use of our mental health and meditation services via our websites, including the Aurema mobile app (“Apps”), or other delivery methods (websites, Apps, and other delivery methods are collectively referred to as our “Products”). Aurema may deliver coaching services (as therapy), and other mental wellness collectively referred to as our (“Services”) using the Products or via other delivery methods, as applicable.

Information We Collect

Personal Information You Provide

• Account Information: Name, email address, and other information you provide when creating an account
• Health Information: Mental health assessments, mood tracking data, meditation preferences, and therapy session notes
• Communication Data: Messages exchanged with our AI therapist and human support team
• Payment Information: Billing details processed securely through our payment partners

Information Collected Automatically

• Usage Data: How you interact with our meditation sessions, AI therapist, and app features
• Device Information: Device type, operating system, and app version
• Analytics Data: Session duration, feature usage, and progress tracking

How We Use Your Information

We use your information to:

• Provide personalized AI therapy sessions and guided meditations
• Track your mental wellness progress and adapt our recommendations
• Improve our AI algorithms and therapeutic approaches
• Ensure the safety and effectiveness of our mental health services
• Communicate important updates about our services
• Comply with healthcare regulations and legal requirements

Health Information Protection

As a mental health service provider, we take special care with your sensitive health information:

• All therapy sessions and mental health data are encrypted end-to-end
• We comply with HIPAA regulations and other applicable healthcare privacy laws
• Our AI models are trained on anonymized, aggregated data that cannot identify individuals
• Mental health professionals may review anonymized session data to improve our services
• We never share your personal therapy content with third parties without explicit consent

Information Sharing

We may share your information in limited circumstances:

• Emergency Situations: If we believe there’s imminent risk of harm to yourself or others
• Legal Requirements: When required by law, court order, or regulatory authorities
• Service Providers: With trusted partners who help us deliver our services (under strict confidentiality agreements)
• Aggregated Data: Anonymized, non-identifiable data for research and service improvement

Your Rights and Choices

You have the right to:

• Access, update, or delete your personal information
• Download your therapy session data and meditation history
• Opt out of non-essential communications
• Request restrictions on how we use your health information
• File a complaint with healthcare privacy authorities

To exercise these rights, contact us at privacy@aurema.com

Data Security

We implement industry-leading security measures to protect your sensitive mental health information, including encryption, secure servers, regular security audits, and strict access controls. However, no system is completely secure, and we cannot guarantee absolute security.

International Users

If you are outside the US, please note that we may transfer your information to the US, where our servers are located. We ensure appropriate safeguards are in place for international data transfers.

Changes to This Policy

We may update this Privacy Policy to reflect changes in our practices or legal requirements. We will notify you of significant changes via email or through our app.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us: